Frequently Asked Questions (FAQ) – Wild Side Melbourne Tours

General Questions

What is Wild Side Melbourne?

Wild Side Melbourne is a locally owned tour company offering small-group day tours from Melbourne to iconic destinations such as the Great Ocean Road, Grampians National Park, Phillip Island, and Wilsons Promontory. We focus on comfort, nature, wildlife, and authentic local experiences.

What makes Wild Side Melbourne different from other tour companies?

We operate small groups, provide complimentary refreshments, focus on wildlife and scenic experiences, and prioritise a relaxed, friendly atmosphere rather than rushed mass tourism.

Are your tours suitable for all ages?

 Our tours are suitable for adults, couples, solo travellers, and families with children older than 7 years old. Some walking is involved at scenic stops.

Do you run tours all year round?

Yes, tours operate year-round. Weather conditions may affect itineraries for safety reasons, but alternative stops are always provided where possible.


Booking & Payments

How can I book a tour?

Tours can be booked directly through our online booking platform on our website. Instant confirmation is provided after payment.

Do I need to book in advance?

Yes, we strongly recommend booking in advance as small group tours sell out quickly, especially on weekends and during peak seasons.

What payment methods do you accept?

We accept major credit and debit cards through our secure online booking system.

Can I change or cancel my booking?

 Please refer to our Terms & Conditions page for full details before booking.


Pick-Up & Transport

Where do tours depart from?

Tours depart from selected central Melbourne CBD locations. Exact pick-up details are provided after booking.

What type of vehicle do you use?

We use modern, air-conditioned vehicles designed for comfort and scenic travel, ideal for small groups.

How long are the tours?

Most day tours run between 10–13 hours, depending on destination and conditions.


Tour Experience

How many people are in each tour group?

Our tours are capped at small group sizes, allowing more personal attention, easier wildlife spotting, and a relaxed pace.

Is food included in the tour?

Light refreshments such as snacks and drinks are provided. Meals are not included unless stated, but stops are made at cafés or towns where you can purchase food.

Do you provide vegetarian or dietary options?

Yes, we aim to accommodate common dietary requirements. 

Will we see wildlife on the tour?

Wildlife sightings are very likely but not guaranteed, as animals are in their natural environment. We regularly see kangaroos, koalas, wallabies, birds, and penguins on select tours.


Destination-Specific FAQs

What will I see on the Great Ocean Road tour?

Highlights include the Twelve Apostles, Loch Ard Gorge, dramatic coastal cliffs, ocean viewpoints, rainforest walks, and wildlife spotting.

Does the Phillip Island tour include the Penguin Parade?

Yes, the Phillip Island tour includes viewing the famous Penguin Parade, subject to seasonal conditions and park regulations.

What is special about the Grampians tour?

The Grampians offers mountain views, waterfalls, Aboriginal rock art sites, wildlife encounters, and panoramic lookouts.

What can I expect at Wilsons Promontory?

Wilsons Prom features pristine beaches, coastal walks, native wildlife, and some of the most untouched scenery in Victoria.


Activity Planner App

What is the Wild Side Melbourne activity planner app?

The Wild Side Melbourne activity planner app helps you discover city attractions, restaurants, bars, cafés, and more. It is designed to guide you to some of Melbourne’s most popular and interesting places.

Is the activity planner app free to use?

Yes, the activity planner app is completely free to use.

Does the activity planner include museums, bars, cafés, and restaurants?

Yes. Our editors carefully select museums, bars, cafés, restaurants, and other attractions to help you explore Melbourne.

Can I use the activity planner without booking a tour?

Yes. The activity planner is for personal use and can be used without booking a tour.

Is the activity planner available for tourists and locals?

Yes. The app is designed for both tourists and locals to help improve their travel and exploration experience in Melbourne.

Will the activity planner work offline?

No, the activity planner is an online app. However, you can download a PDF itinerary to your phone or device for offline access.

Does the app provide accurate information?

The app is built using publicly available information. We do not have professional or commercial connections with the listed venues.

Can I make bookings through the app?

No, bookings cannot be made through the app. The activity planner provides ideas and inspiration only. Please contact venues directly or search online before finalising your personal plans.


Practical Information

What should I bring on a day tour?

Comfortable clothing, walking shoes, a jacket, sunscreen, water, and a camera are recommended.

Are tours suitable in bad weather?

Yes. Tours operate in most weather conditions, and rain often enhances waterfalls and landscapes.

Is travel insurance required?

Travel insurance is not mandatory but is highly recommended.


Safety & Accessibility

Are your tours safe?

Yes. Safety is our top priority, and all tours are operated by experienced drivers following strict safety standards.

Are the tours wheelchair accessible?

Unfortunately, our minibuses do not have wheelchair access at this time. We apologise for any inconvenience.


Contact & Support

How can I contact Wild Side Melbourne?

You can contact us via our website contact form or email. We aim to respond within 24 hours.

Do you offer private tours?

Yes, private and custom tours may be available upon request.