Terms and Conditions — Ch-Ex Co. Pty Ltd
Effective Date: 5 November 2025
Company: Ch-Ex Co. Pty Ltd (ABN 51 692 527 790)
Registered Office: Melbourne, Victoria, Australia
Contact: info@ch-ex.com.au
1. Introduction
These Terms and Conditions (“Terms”, “Agreement”) are a legal agreement between Ch-Ex Co. Pty Ltd (“Ch-Ex”, “we”, “us”, or “our”) and you (“you”, “your”, “User”, or “Customer”).
This Agreement sets out the general terms and conditions of your use of our website www.ch-ex.com.au (“Website”) and any of its associated products or services (collectively, the “Services”).
By accessing our Website or using our Services, you agree to be bound by these Terms.
2. Eligibility and Accounts
You may be required to create an account to access certain Services. You are responsible for maintaining the confidentiality of your login details and for all activities occurring under your account.
You agree to:

• Provide accurate and complete information when registering;

• Notify us immediately of any unauthorised access or breach of security; and

• Not use false identities or impersonate others.

CH-Ex reserves the right to suspend or terminate your account at any time if you violate these Terms or engage in conduct that may harm our reputation, business, or other users.
3. Bookings, Billing and Payments
All bookings made through Ch-Ex are subject to availability and confirmation. Prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
By making a booking, you agree to pay all applicable fees and charges in accordance with the rates and billing terms in effect at the time of purchase.
You authorise Ch-Ex to charge your nominated payment method for the total booking amount. In some cases, high-value or group bookings may require identification verification or a deposit.
We reserve the right to:

• Change prices or product details at any time;

• Refuse or cancel bookings due to unavailability, system error, or suspected fraud;

• Cancel or modify bookings affected by events beyond our control (see Force Majeure below).

4. Cancellations, Refunds and Consumer Rights
Your rights under these Terms are subject to Australian Consumer Law (ACL).
Nothing in this Agreement excludes or limits your statutory rights, including guarantees that services will be provided with due care and skill and will be reasonably fit for purpose.
Customer-initiated cancellations:

• Cancellations made more than 48 hours before tour departure may be eligible for a partial refund or credit, less administration fees.

• Cancellations made within 48 hours of departure are non-refundable, unless required by law.

CH-Ex cancellations:
If we must cancel or reschedule due to weather, safety, or operational reasons, you may choose between:

• A rebooking at a later date;

• A credit voucher; or

• A full refund, in accordance with ACL.

5. Accuracy of Information
While we make every effort to ensure accuracy, information on the Website (including itineraries, pricing, and availability) may occasionally contain errors or omissions.
We reserve the right to correct errors and update details without prior notice. We are not liable for typographical errors or outdated information except as required by law.
6. Third-Party Services and Suppliers
Our tours may include activities or services provided by third-party operators (e.g., accommodation providers, transport companies, or attractions).
These suppliers are independent contractors, and while Ch-Ex selects them carefully, we do not control their operations.
We are not liable for any act, omission, or negligence by third-party providers.
By participating, you agree to the individual terms and conditions of each relevant supplier.
7. Health, Safety, and Conduct
You acknowledge that participation in tours and activities may involve inherent risks. It is your responsibility to ensure you are physically fit and able to participate.
You must follow all safety instructions provided by Ch-Ex guides and staff.
We reserve the right to refuse participation or remove any individual whose behaviour is unsafe, offensive, or disruptive to others, without refund.
8. Prohibited Uses
You agree not to use our Website or Services to:

• Engage in unlawful, fraudulent, or deceptive activity;

• Violate Australian or international laws;

• Upload or transmit harmful code (malware, viruses, etc.);

• Infringe intellectual property or privacy rights;

• Harass, defame, or harm others;

• Interfere with the security or functionality of our systems.

We may suspend or terminate access for violations of these Terms.
9. Intellectual Property
All content, materials, images, text, design, and trademarks appearing on our Website are the intellectual property of Ch-Ex Co. Pty Ltd or our licensors.
You are not permitted to reproduce, distribute, or modify any content without our prior written consent.
You may view and download content solely for personal, non-commercial use.
10. Limitation of Liability
To the maximum extent permitted by law, Ch-Ex Co. Pty Ltd, its directors, employees, and agents are not liable for any indirect, incidental, or consequential losses, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Website or participation in our tours.
Where liability cannot be excluded, our total liability shall not exceed the amount paid by you for the Service giving rise to the claim.
Nothing in these Terms excludes liability under the Australian Consumer Law for failure to provide services with due care and skill or for providing misleading information.
11. Indemnity
You agree to indemnify and hold harmless Ch-Ex Co. Pty Ltd, its employees, contractors, and partners from and against all claims, damages, losses, and expenses (including legal costs) arising out of:

• Your use of the Website or Services;

• Breach of these Terms; or

• Any negligent or unlawful act by you.

12. Force Majeure
Ch-Ex will not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, pandemics, war, strikes, or government restrictions.
In such cases, we will make reasonable efforts to reschedule or provide credits in accordance with applicable laws.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, and subject to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.
If any provision is held invalid or unenforceable, the remaining provisions remain in full effect.
14. Amendments
We may update or modify these Terms at any time by posting the new version on our Website.
Continued use of our Website or Services constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: info@ch-ex.com.au
🏢 Company: Ch-Ex Co. Pty Ltd
📍 Registered Office: Collingwood, Victoria, Australia
Last updated: 5 November 2025