Terms and Conditions

Ch-Ex Co. Pty Ltd (ABN 51 692 527 790)
Trading as Wild Side Melbourne

Effective Date: 30 July 2026
Registered Office: Collingwood, Victoria, Australia
Email: info@ch-ex.com.au
Website: www.ch-ex.com.au

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Wild Side Melbourne website, booking platform and all tours, experiences and services provided by Ch-Ex Co. Pty Ltd ("Ch-Ex", "Wild Side Melbourne", "we", "us" or "our").

By making a booking, accessing our website or participating in one of our tours, you agree to be bound by these Terms.

These Terms are governed by the laws of Victoria, Australia and operate subject to the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any rights you may have under the ACL.

2. Definitions

For these Terms:

Booking means any reservation made with Ch-Ex.

Customer means every person included within a booking.

Private Tour means a tour booked exclusively by one customer or group.

Group Tour means a scheduled public tour where individual customers book separately.

Tour includes all experiences, transport, guided activities and services supplied by Ch-Ex.

Website means www.ch-ex.com.au and any associated booking platforms operated by Ch-Ex.

3. Eligibility

Customers must:

provide accurate booking information;
be legally capable of entering a contract;
comply with these Terms.

Customers under 18 years of age must be accompanied by a responsible adult unless otherwise agreed in writing.

4. Booking Confirmation

A booking is confirmed only after:

payment has been successfully processed (or deposit received where applicable); and
Ch-Ex issues a booking confirmation.

Until confirmation has been issued, availability is not guaranteed.

5. Prices

All prices are displayed in Australian Dollars (AUD).

Prices include GST where applicable.

Prices may change without notice until a booking is confirmed.

Pricing errors caused by technical issues or human error may be corrected before confirmation.

6. Payment

Payment may be made using approved payment methods shown during checkout.

For certain Private Tours, school bookings or corporate bookings we may require:

a deposit;
staged payments;
full payment before departure.

Failure to pay by the due date may result in cancellation.

7. Customer Responsibilities

Customers are responsible for:

arriving at the meeting point before the scheduled departure time;
ensuring booking information is accurate;
carrying any required identification;
wearing suitable clothing and footwear;
bringing required medication;
complying with all instructions given by guides;
behaving respectfully towards guides, staff, other guests and the environment.

Late arrivals may miss the tour.

No refund will be provided where a customer fails to arrive before departure.

8. Fitness to Participate

Many of our tours involve:

walking;
hiking;
uneven terrain;
wildlife environments;
snow;
varying weather conditions.

Customers must ensure they are physically capable of participating.

Customers must notify Ch-Ex before departure if they have:

mobility limitations;
significant medical conditions;
allergies;
dietary requirements affecting included meals;
any condition that could reasonably affect participation or safety.

Failure to disclose relevant information may prevent participation where necessary for safety.

9. Safety

Safety is our highest priority.

Customers must follow all reasonable instructions given by guides and staff.

Failure to follow safety instructions may result in removal from the tour without refund where permitted by law.

10. Behaviour

We reserve the right to refuse participation or remove any customer who:

behaves aggressively;
threatens staff or guests;
is intoxicated;
possesses illegal drugs;
damages property;
creates an unsafe environment;
commits unlawful acts.

Removal from a tour for these reasons does not entitle the customer to a refund.

11. Alcohol and Drugs

Customers must not participate while affected by alcohol or illegal drugs.

Guides may refuse participation where they reasonably believe safety may be compromised.

12. Customer Cancellations
A. Group Tours (Individual Bookings)

More than 7 days before departure:

Full refund.

Within 7 days before departure:

Non-refundable.

No-show:

Non-refundable.
B. Private Tours

More than 14 days before departure:

Full refund.

Within 14 days before departure:

50% refund.

Within 24 hours before departure:

Non-refundable.

No-show:

Non-refundable.

Refunds will be processed to the original payment method unless otherwise agreed.

Nothing in this clause limits rights under Australian Consumer Law.

13. Changes Requested by Customers

Where possible we will accommodate requests to:

change dates;
transfer passengers;
amend bookings.

Approval is at our discretion and may incur additional costs where third-party suppliers impose fees.

14. Cancellation by Ch-Ex

We may cancel, postpone or modify a tour due to:

severe weather;
bushfire;
road closures;
natural disasters;
minimum participant numbers not being reached;
mechanical failure;
illness of guides;
government directions;
safety concerns;
events beyond our reasonable control.

Where this occurs, customers will be offered one of:

transfer to another departure;
travel credit; or
full refund.

Indirect expenses including accommodation, flights, meals or other travel arrangements are not reimbursed unless required by law.

15. Weather

Our tours operate in most weather conditions.

Weather alone does not entitle customers to cancel or receive a refund.

Minor itinerary changes caused by weather are not considered cancellation of the tour.

Where conditions become unsafe, Ch-Ex may modify or cancel the itinerary.

16. Minimum Numbers

Some tours require a minimum number of participants.

If minimum numbers are not reached we may:

cancel;
reschedule;
offer another departure.

Customers will be offered a refund, credit or alternative booking.

17. Third-Party Suppliers

Some components of our tours are provided by independent suppliers including:

transport operators;
ski resorts;
wineries;
accommodation providers;
attractions;
restaurants.

These businesses operate under their own terms and conditions.

While we carefully select our suppliers, Ch-Ex is not responsible for their independent acts or omissions except where required by law.

18. Photography and Media

During tours we may take photographs or videos for promotional purposes.

By participating you consent to the use of images in which you may appear on:

our website;
social media;
brochures;
advertising;
promotional materials.

If you do not wish to appear in photographs or videos, you must notify your guide before the tour commences.

19. Personal Property

Customers remain responsible for their personal belongings at all times.

Ch-Ex accepts no responsibility for loss, theft or damage to personal property except where liability cannot legally be excluded.

20. Medical Assistance

If we reasonably believe emergency medical treatment is required, we may arrange medical assistance.

Customers remain responsible for medical expenses, ambulance fees and associated costs unless otherwise recoverable from another party.

21. Intellectual Property

All content appearing on our website including:

logos;
text;
photographs;
graphics;
branding;
videos;
itineraries;

is owned by Ch-Ex Co. Pty Ltd or licensed to us.

No content may be copied or reproduced without written permission.

22. Website Use

Users must not:

upload malicious software;
interfere with website security;
copy website content;
impersonate another person;
attempt unauthorised access to our systems.

We may suspend access for misuse.

23. Limitation of Liability

To the maximum extent permitted by law, Ch-Ex excludes liability for indirect or consequential loss, including loss of income, profits, business opportunity or enjoyment.

Where liability cannot legally be excluded, our liability is limited, at our option, to:

supplying the relevant services again; or
refunding the amount paid for those services,

to the extent permitted by Australian Consumer Law.

Nothing in these Terms excludes rights that cannot legally be excluded.

24. Force Majeure

Ch-Ex is not liable for delays or failure to perform caused by events beyond our reasonable control including:

severe weather;
bushfires;
floods;
earthquakes;
pandemics;
strikes;
war;
government restrictions;
transport disruption.

We will make reasonable efforts to minimise disruption.

24. Affiliate Program
24.1 Registration

Customers and individuals wishing to participate in the Wild Side Melbourne Affiliate Program ("Affiliate Program") must register through the Affiliate Program registration page on our website.

Participation in the Affiliate Program is free.

Upon successful registration, an Affiliate will receive access to their Affiliate account and a unique referral link.

Affiliates must provide accurate and complete information when registering and are responsible for keeping their account information up to date.

24.2 Referral Link

Affiliates may share their unique referral link with friends, family, followers and other customers through social media, websites, messaging applications, email or other lawful communication channels.

Where a customer completes a qualifying booking through the Affiliate's unique referral link:

the customer will receive a 10% discount on the applicable booking; and
the Affiliate will earn a 10% commission on the qualifying booking.

The booking must be correctly attributed to the Affiliate through their unique referral link for the commission and customer discount to apply.

24.3 Discount Codes

Where an Affiliate is provided with a promotional discount code, the code may be shared in accordance with these Terms.

Unless otherwise stated by Ch-Ex, a customer who makes a booking using an Affiliate discount code will receive a 10% discount.

Bookings made using a discount code will not generate a commission for the Affiliate, unless expressly stated otherwise by Ch-Ex.

24.4 Commission

Commission is earned only on qualifying bookings that are successfully completed and are not subsequently cancelled, refunded, reversed or subject to a chargeback.

Ch-Ex may determine whether a booking qualifies for commission based on our booking and affiliate tracking records.

Commissions associated with fraudulent, cancelled, refunded or otherwise non-qualifying bookings may be cancelled or reversed.

24.5 Minimum Payment Balance

Affiliate commissions accumulate in the Affiliate's account.

An Affiliate must have a minimum confirmed balance of AUD $20 before payment can be requested.

Amounts below AUD $20 are not payable while the Affiliate Program remains active.

Once the Affiliate's confirmed balance reaches AUD $20 or more, the Affiliate may contact our Affiliate Program partner to arrange payment to their nominated bank account, subject to any required verification.

24.6 Termination of Affiliate Program

Ch-Ex may suspend, modify or terminate the Affiliate Program at any time.

If the Affiliate Program is terminated, confirmed commission balances of AUD $20 or more will remain payable, subject to these Terms and any required verification.

Where the Affiliate Program ends, any confirmed commission balance below AUD $20 will not be transferred or paid.

No new commissions will accrue after the termination of the Affiliate Program, except for qualifying bookings completed before termination and subsequently confirmed as payable.

24.7 Prohibited Conduct

Affiliates must not:

make false, misleading or deceptive claims about Wild Side Melbourne, its tours, prices or services;
use fraudulent or artificial bookings or traffic to generate commissions;
manipulate or interfere with affiliate tracking;
use spam or unlawful promotional methods;
impersonate Wild Side Melbourne;
use Wild Side Melbourne branding in a misleading manner;
make bookings for themselves for the purpose of generating commission unless expressly authorised by Ch-Ex;
promote discounts, offers or benefits that have not been authorised by Ch-Ex.

Ch-Ex may cancel commissions resulting from prohibited, fraudulent or non-compliant activity.

24.8 Affiliate Disclosure

Affiliates must clearly disclose their relationship with Wild Side Melbourne when promoting our tours or services where disclosure is required by applicable law, advertising standards or platform rules.

Affiliates must not present affiliate promotions as independent recommendations where doing so could mislead customers.

24.9 Changes to the Affiliate Program

Ch-Ex may change the Affiliate Program, including commission rates, customer discounts, payment thresholds and other program conditions from time to time.

The latest version of these Terms will be made available on our website.

Continued participation in the Affiliate Program after changes take effect constitutes acceptance of the updated terms, subject to applicable law.

26. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By making a booking you consent to the collection and use of personal information as described in that Policy.

27. Changes to these Terms

We may update these Terms from time to time.

The latest version will always appear on our website.

Bookings already confirmed will continue to be governed by the Terms applicable at the time of booking unless otherwise required by law.

28. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Victoria.

29. Contact

Ch-Ex Co. Pty Ltd
ABN 51 692 527 790

Collingwood, Victoria, Australia

Email: info@ch-ex.com.au

Website: www.ch-ex.com.au

Last Updated: 30 July 2026